I spent the last
two days in an Increasing Personal Effectiveness training at work.
I am generally pretty skeptical about such things,
especially in the workplace. First,
they reek of “quality of work life circles” and other “team-building” activities that historically have been used to get
workers to accept more work for no more money (“flexible work schedules”), cuts
in benefits (Paid Time Off, rather than vacation and sick leave), less actual
autonomy in the name of “team” decision-making. Second, I try to keep a pretty sharp divide between my work life
and my personal life, since pretty much nothing I do in my personal life is
anything I can afford to discuss widely at work. That doesn’t mean I never talk about my political work, writing
or radio show at my job, but I’m pretty selective about whom I discuss it with
and when. Although I didn’t know
exactly what the IPE training would involve, I knew that analyzing your
personal style and values was going to be part of it, and that always seems
like a potential minefield for me.
The other reason I am always suspicious about trainings
like IPE is that my work is pretty straightforward and my coworkers and I are
pretty darned good at it. I’m the lead
operator in a small (very small – four operators) word processing department at
a big law firm. I’ve worked there, more
or less, for twenty years with a two-year break I spent in Palestine. (No, they did not hold the job for me,
though they’ve been generous with shorter leaves – I quit and luckily for me,
when I was ready to come back, there happened to be an opening.) When I returned after my break, the
department didn’t have a good reputation.
That was probably partly deserved and partly not. The workers were demoralized and felt
embattled, though they’re all top flight operators.
I immediately saw some things that I could fix
quickly. The first day, I noticed that
the scanner didn’t create a good enough image to send out. I asked my coworker about it and he said IT
had told them there was nothing they could do.
I said, “That’s ridiculous.” I
called IT. Within half an hour, one of
our genius IT guys had fixed it. This
was in 2005 and we were still using totally antiquated and labor-intensive
methods (pens! paper!) for logging in and tracking jobs. I created an Access database that eliminated
hours of annoying work for all of us, having to teach myself some VBA
programming in the process. When my
then-boss saw our database, she said, “I want one,” so I made one for her,
which required learning a lot more programming, and I’ve since done development
projects for several other people, including one that the Firm’s highly-paid
Developer said couldn’t be done.
While my coworkers are not as adventurous as I am, they’re
good troubleshooters. If they’re asked
to do something they don’t know how to do, they’ll try hard to learn it and
usually succeed. We now have a very
good reputation in the firm. At the IPE
training, someone asked what Word Processing does, and one of the secretaries
present said, “They’re miracle workers.”
So when I agreed to go to the IPE training, it was
basically because one, my boss wanted me to, two, it would be more fun than
sitting at my desk all day, and three, I always enjoy getting to know other
people and learning about myself.
The training covered basically three things: personal work
styles, communication styles and conflict resolution. This was the second training in our office, so it was mostly
paralegals, case assistants, administrative staff, secretaries and a few
managers. There were 32 of us, and most
were people I didn’t know at all. The
core of it is something called “DISC” (actually, DiSC PPSI) which is a personality profiling system
first developed in 1928 by a psychologist named William Marston. It’s one of the best-selling behavioral
assessment instruments on the market (second only to the Myers-Briggs Type Indicator) ,
and the trainer claimed it’s about 99.7% accurate in typing people into one of
the following categories:
D = Dominant, Direct, Decisive, Driven
I = Inspirational, Innovative, Intuitive, Interactive
S = Steady, Sensitive, Supportive, Sympathetic
C = Conscientious, Clear, Cautious, Correct
I = Inspirational, Innovative, Intuitive, Interactive
S = Steady, Sensitive, Supportive, Sympathetic
C = Conscientious, Clear, Cautious, Correct
This profile belongs to someone named "Guy"but it could almost be mine |
Most people in other groups seemed to think D was not a
good thing to be, and the famous people the trainer mentioned who have that dominant
persona were – well, not people I admire.
Hillary Clinton, Margaret Thatcher, Saddam Hussein, Hitler, Meg
Whitman. (She lumped Fidel Castro in
with Hussein and Hitler.) I kept
begging for people who weren’t mass murderers.
“Madeleine Albright,” she suggested.
I shook my head. Finally she
offered Martin Luther King, Jr. (Di) and Nelson Mandela (Ds). She mentioned that when presidents are not
D, their wives are – Nancy Reagan, Hillary Clinton, Barbara Bush, Michele
Obama (though something I saw says Barbara is an S).
In our “D” group, which included no mass murderers, we
were all quite happy to be Ds. We
worked well together. We were high
energy but willing to listen to each other and didn’t have any trouble making
group decisions. One guy really had a
slightly higher C than D, but she put him in the D group because there were so
many Cs and few Ds. He’s a very
soft-spoken Asian guy; a manager and he kept mentioning that he didn’t think he
was really a D, he felt more like a C, but when the trainer asked if anyone
wanted to switch groups, he didn’t. I
asked about it. He said he felt comfortable
in our group, and we instinctively chose him for our spokesperson in the first
exercise. Another guy switched from S
to D on the second day, because he said he told his wife about it and she said,
“No, you’re a D.” I’ve known him for
years and wouldn’t have picked him for a D, but English is not his first
language. In Korean, he says he’s
definitely a D.
One of the exercises was to “sell” an idea to one of the
other groups. The D group was paired
with the S group: we sold to them and they to us. Because I also have a high S quotient, I was selected to be our spokesperson. I said, “Okay, but I’m
going to speak briefly and then open it to all of you, because S-es value a team
approach. They don’t want to hear one
person speaking a lot.” When asked to
give feedback on our presentation, the first thing someone said was, “I really
liked that everyone on the team contributed something.” (Our idea was casual Friday every day – I
hope we can really put it to management!)
Tools like this, are of course, just that – tools. They’re hardly be-all and end-all. A lot of people I know have done
Meyers-Briggs, which is better known and more complicated. Some of the Cs were saying that they felt it
was more accurate, and a C would of course care about that. The trainer said part of why she uses this
one is because it’s so fast to do and easy to understand. That means that it loses some nuance, but
the profile it generated for me was surprisingly accurate most of the
time. It said that I tend to be hard-working,
fast-paced, get annoyed when others don’t work as fast as I do, that I’m inclined
to be introverted and my more extroverted side often comes out when I’m
frustrated or angry.
It said one thing that at first seemed wrong, but then I
realized it’s right: “You tend to judge
the success of a project by the accomplishments, rather than by how many people
were on board with getting it done.” My
first thought about that was in terms of activism, and being too
results-oriented in activism is something I try to avoid. I at least want to see myself as someone who
values the process at least as much as the outcome and is inclusive rather than
dominating. I did answer the questions
in terms of how I am at work and not in my personal – i.e., activist – life,
and I think in activist circles, I probably show more of my “I” side. But I also realized that while my ideal is
to be part of a large or medium-sized group that works well together, when that
doesn’t seem to have traction – as it often doesn’t – I’m more likely to go and
do a postering project with a small group of friends than keep trying to build
mass organizations that don’t show a good probability of doing something. It’s not that I think putting up posters is
going to change the world without a mass movement. It’s just that I don’t see myself as having the skills or
personality that can draw a lot of people in and keep them involved – that
extreme “I”-ness of maybe a Cesar Chavez or Cheri Honkala (for the record, I don't know if either Chavez or Honkala ever took the DISC test or how they scored). I feel like I’m better able to help a
movement get where it wants to go than to get it going, and while it’s not
going, I want to see some results for my efforts. When I see a poster on the wall, a blog on the internet or hear a
radio show on air, I feel like I did something, even as I know it would
have been better if four or four hundred others had done it with me.
In a work context, I realized that my closest coworker is
very likely a High C. He likes
everything to be clear clear clear. He
feels insecure when instructions are unclear – which they very often are –
because he feels like he can’t do the job properly without knowing what the
person wants, and he’s afraid he’s going to be held responsible for not doing
it right. My habit has been to point
out that people rarely complain about what they get from us – it’s been at
least two years since I was called in by management to respond to a complaint
from a user – and that people just want to see something down on paper.
“What’s the big deal, just take your best guess and don’t
agonize over it,” I’ll say.
Now I understand why that doesn’t help him to do the work
more easily. I’ve been trying to change
his nature to be more like mine. What I
need to do instead – I’m not a supervisor, and I’ve always been clear that I
don’t want to be, but my job is to keep the department running smoothly – is
help him feel more secure about doing the job.
I’ve instinctively understood that, so sometimes I’ll offer to call the
person to clarify what they want, because that’s part of my job. At times, though, I’ve hesitated to do that
because it seems disempowering; if he has a question, I should let him ask
it. Now I see that maybe that’s
anxiety-producing for him because the person might judge him as not being smart
enough to figure it out. For me, who
really don’t tend to worry that people don’t think I’m smart, it’s an
opportunity for a pleasant interaction with someone who will appreciate being
asked what they want. I think all
communication seems fraught with possible misunderstanding for him, and he can
make it worse by over-communicating, writing long emails that can be perceived
as pedantic and condescending, when he’s just trying to cover all bases.
There are times when someone has sent something in and
it’s not clear what they want, we can’t reach them and we don’t have time to
wait until we can. I’ve tended to say,
“Either do it or don’t do it, but don’t agonize over it,” and if he keeps
fretting over it, I’ll go to, “If you don’t feel comfortable doing it, I
will.” Then I’ll do the job and fume
silently, and I imagine he is too, because he didn’t really want me to take the
job over, he wanted me to give him a solution so he didn’t have to feel like he
might be making a mistake.
The challenge for me is to figure out how to encourage my
coworkers to take initiative without making them feel like I’m either being
condescending or demanding they do things that aren’t part of their jobs. In the past I’ve said, “Look at this cool
thing I’ve learned, maybe you should try it.”
Generally people ignore me, and I think, “Okay, they don’t want to learn
anything new, fine.” Now I think maybe
I’m just being too loose and assuming other people are self-learners because I
am. Maybe I should say, “I’ve learned
this cool thing; if I organized a class, would you all be interested in
learning it?”
So in retrospect, I feel like the last two days were well
spent. I got to meet some coworkers I
didn’t know – including one who turns out to live on my block and another who lives
two blocks away – and got to know some others better. I found out someone I’ve always liked but didn’t know well is a
professionally trained clarinetist and we made tentative plans to get together and
play music. I also got some insights into why I have a lot of conflict with one of my non-work friends, who I would guess is an Sc or even a Cs.
Yet I still have a nagging question about whether this
kind of training represents unnecessary incursions by our bosses into our internal
and personal lives.
What do you all think?
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